Delete your PackTheCreators account
Updated: November 3, 2026
This is a translation. In case of discrepancy, the French version prevails.
This page applies to the PackTheCreators app on Google Play, published by Ludovic Wipier, and to the packthecreators.com website. It is the same account in both cases.
From the app or the website
- Log in to your account.
- Open Settings, then the "Delete account" section.
- Tap "Delete permanently" and confirm with your password. For an account created with Google: sign in again with Google, then type your username.
Deletion is immediate and permanent. All your devices are logged out.
One condition: if one of your bids is leading a market auction, wait for the auction to end; deletion is refused until then.
SettingsWithout the app
If you no longer have the app or can no longer log in, write to [email protected] from the address linked to your account, with the subject "Account deletion" and your username. We reply to confirm the request, then delete the account within 30 days.
We will never ask for your password.
What is deleted
| Data | What happens |
|---|---|
| Email address, password, link to your Google account | deleted |
| Username | deleted; it may remain for up to 60 days in notifications already received by other players (trade, friend request, team invitation) |
| Card collection, coins, packs, lifetime bonuses, achievements, trophies, cosmetics, season points and rewards, quests, wishlist, folders and tags | deleted, with no refund or compensation |
| Ongoing market sales, buy orders, pending trades | cancelled; players who bid on your sales get their coins back |
| Friends, team, profile and showcase, referral link, channels you suggested, reports | deleted; if you lead a team, it passes to its longest-standing member |
| Sessions, notification subscriptions, recorded devices and IP address fingerprints, timestamps of your game actions | deleted |
| Creator code, verified channel, creator balance (pending and available), commission history | deleted, unless a transfer was requested (see below); the available balance not yet requested and commissions still on hold are lost. From €50 available, Settings offers to request the transfer before confirming the deletion. Purchases made by other players with your code stay in our accounting. |
| Visit statistics | never linked to the account: anonymous visit identifier recomputed every day, erased after 90 days |
What is kept, and for how long
| Data | Why | Duration |
|---|---|---|
| Cards already given to other players | they now belong to them | not applicable |
| Purchases made on packthecreators.com (Stripe): offer, amount, date, country, payment identifier, acceptance of immediate delivery | accounting and tax obligations | 10 years (accounting obligation) |
| Purchases made in Google Play: offer, date, country, order number and purchase token | fraud and double-credit prevention, accounting | 10 years (accounting obligation) |
| Creator transfer already requested: suspended creator record without a code (channel, commission history) and your email address | the transfer remains due and will be paid to you; accounting | until payment, then 10 years (accounting obligation) |
| Bugs you reported | fixing the game, not linked to your account | 12 months |
| Channel removal requests (name, email, message) | they are made without a game account and are not linked to it; a removed channel stays blocked | as long as it takes to handle the request |
| Database backups | security | erased at the latest 13 months after deletion |
Your Google Play subscriptions and purchases
Deleting your account cancels your current subscription, whether it was taken on the website or in Google Play, with no refund for the period already started. For a Google Play subscription, check that it shows as cancelled in the Google Play app, under "Payments & subscriptions"; you can also cancel it there before deleting your account. Refunds of purchases made in Google Play are handled by Google, under its refund policy.
Deleting only part of your data
Without closing your account, you can turn off notifications in Settings, make your profile private, remove your friends and discard cards.
Contact
Any question: [email protected]. Data controller: Ludovic Wipier, 14 rue Jean-Baptiste Quintin, 78200 Soindres, France.